Returns
Returns and Exchanges
TruTech Tools
3425 Gilchrist Rd.
Suite B
Mogadore, Ohio 44260
1-888-224-3437
Hours of Operation
M - F 8AM - 8PM EST
How to start a return:
Returning merchandise with a Return Merchandise Authorization (RMA) is a straightforward process designed to streamline and facilitate efficient returns.
From your account page, find the order number that contains the item you would like to return. Select the item(s) you would like to return and then complete the fields as to the reason for the return. Submit for approval (please allow up to two business days for RMA approval and or further instructions). You may also call our customer service team to assist you in setting up the return.
To initiate a return by phone, please call our customer service team at 1-888-224-3437, Ext. 5 to request an RMA number. This unique identifier helps us track and process returns with precision. Once the RMA number is obtained, customers should carefully package the merchandise, ensuring it is in its original condition with all accessories and documentation included. Clearly affix the RMA number to the outside of the package and ship it to the provided return address. This systematic approach ensures that returns are processed promptly upon receipt, expediting refunds or replacements. By following these steps, we aim to make the return process as seamless as possible, prioritizing customer satisfaction and maintaining transparency throughout the transaction.
TruTech Tools Return Policy
- Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip.
- If the item(s) you ordered does not meet your expectations or you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. Returns created because we mistakenly shipped you the wrong item or because the item is damaged or defective, qualify for free return shipping up to 30 days after you receive the item.
- To be eligible for a refund, products must be in a clean and resalable condition. Items being returned must include all original packaging and be complete including batteries, accessories, manuals, carrying cases, straps, etc.
- Certain items specified below may not be returned once they have been opened.
- Sensors, CO detectors, CO alarms, calibration gas, digital downloads, manuals, books, guides, etc.
- For items excluded from being returned, the manufacturer's contact information may be provided upon request. Please reach out to the manufacturer for assistance with the item.
- Items requiring repairs should be returned to the manufacturer. Most manufacturers have an online RMA form to complete before you send back your item.
Exclusions and Restrictions
TruTech Tools offers a 30 day warranty of most of the items we sell. Exclusions apply: HVACR.edu, Books and manuals, digital downloads, activated CO devices
Manufacturer Warranties
Manufacturers warranties provide essential coverage for consumers, offering assurance and protection against defects or malfunctions in products. These warranties serve as a testament to the manufacturer's commitment to quality and customer satisfaction, reinforcing the trust between the consumer and the brand. It is imperative for consumers to carefully review and understand the terms and conditions of these warranties, as they vary across products and manufacturers. Please consult the user manual for your specific warranty. You can also call our customer service team if you have any questions on a specific warranty.
Shipping
Be sure to properly package your return. Please keep your tracking number available in case of missing/lost packages as you would need to contact the shipping carrier you choose to file a claim for a missing/lost package. In no event will TruTech Tools be liable for incidental, consequential or other issues resulting from shipping.
FAQ
How do I start a return?
To start a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. This unique identifier is crucial for tracking and processing returns efficiently.
What information do I need to provide when requesting an RMA?
When contacting customer service for an RMA, please have your order number, details about the item you wish to return, and a brief description of the reason for the return ready.
Can I return an item without an RMA?
No, an RMA is required for all returns. This helps us streamline the return process and ensures that your return is processed accurately.
How long do I have to initiate a return?
Our standard return window is 30 days from the date of purchase. Please check our return policy for specific details related to your purchase.
What items are eligible for return?
Most items are eligible for return, but certain restrictions may apply. Please refer to our return policy for a comprehensive list of eligible items and any associated conditions.
How should I package the item for return?
Please package the item securely in its original packaging, if possible, and include all accessories and documentation. Ensure that the RMA number is clearly visible on the outside of the package.
What happens after I ship the return?
Once we receive your return, our team will inspect the item. If it meets the return criteria, we will process your refund or replacement. You will be notified of the status of your return via email.
How long does it take to process a return?
The processing time varies, but we strive to process returns within 1-2 business days from the date of receipt. Refunds may take additional time depending on your payment method.
Can I exchange an item?
Yes, exchanges are possible for eligible items. Contact our customer service team to arrange for an exchange.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to proceed with the return or replacement.
Can I return an item purchased during a sale or promotion?
Returns of sale or promotional items are generally accepted, but specific terms may apply. Please refer to our return policy for details.
What if I have additional questions or concerns about my return?
Feel free to reach out to our customer service team at 1-888-224-3437 for any further assistance or clarification regarding your return. We are here to help!