Shipping & Returns

 
Shipping: Orders processed after 1:00 PM EST on business days will ship the following business day but we will try to get it out that same day. After your order is shipped, we will forward the tracking number so you can follow your package. Please note: each item in your shipment will incur a 50 cent handling charge. This also holds true for free shipping items. There is no handling charge for downloaded or virtual products (eg. webinars.) In order to keep costs down and pass on the lowest prices to you, all orders will ship complete unless otherwise requested.

Due to our large inventory, credit cards are billed automatically upon order as shipments
usually occur in 24 hours (weekends excluded). If a product shows as out of stock and you wish to have us delay billing until shipment, please notify Sales by telephone first, before placing your order: 1-888-224-3437.
 
We're not satisfied unless you're satisfied!
If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 10 days of order receipt for a full product refund less return shipping. Before sending your item back, you must call our office at 1-888-224-3437 for your Return Material Authorization (RMA) number or request one by logging in to your account. Videotapes, DVDs, audiotapes, computer software (once opened), forms, reports, custom orders and leased items are not returnable. Books are returnable within 7 days of receipt. Test chemicals, once opened are not returnable. Downloads are non-refundable. Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip.
 
Damaged in Shipment? Please save the item(s) and packaging, then notify us at 1-888-224-3437 or the carrier to inspect and pickup the damaged item(s).
 
Severability:  If any provision of this Agreement is found by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remainder of this Agreement shall not be affected thereby.  In lieu of each such offending provision, a provision will be added as a part of this Agreement that is as similar to the offending provision as may be possible.
 
Ohio Law:  The laws of the State of Ohio, excluding those relating to choice or conflicts of laws, govern the validity of this Agreement, the construction of its terms and the interpretation of the rights and duties of the parties.
 
Forum Selection:  The forum for disputes between the parties hereto shall be in Akron, Ohio whether in federal, state or local courts.
 
Mediation:  The parties hereto agree to mediate their claims with third parties before seeking litigation.  Where the parties can not agree on a single mediator, they shall each choose a mediator and those mediators will choose another.  Costs will be rateably assigned to the parties.

 

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