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Do you remember at the beginning of Jerry Maguire when Tom Cruise had that moment of clarity as he composed his mission statement? Similar thoughts are running through my mind as a young man, who has just been promoted in our family business. And with the current shortage of technicians, I'm acutely aware we may have soon have a technician gap.  This has always been an issue, but now this is on my shoulders to fill this void. But how should I do this?

Fr. Miles Walsh pays remarkably close attention to his church’s property I know this because ever since I turned 18 I was in charge of the account of Our Lady of Mercy. Fr. Miles would confess his air conditioning troubles to me, as though I was the only one in the room. Fr. Miles saw the perfectionist streak in me well before I did.

Last summer I went to the home of a new customer on a sales call. A previous company had come out and told her that the system had a bad compressor and that the air conditioning system needed to be replaced. However, upon my inspection, I pointed out to her that the fresh air intakes for both air conditioning units were disconnected and capped off. She went into an explanation that the previous company who capped off the intakes stated this was necessary to keep from losing more evaporator coils. While in my head I am thinking-WRONG...

In my twenties, I spent a lot of time doing service calls in some of the tallest buildings in downtown Baton Rouge.  Some of the mechanical rooms inside these buildings are a sight to see.  They are full of heavy industrial equipment from pumps to chillers and steel piping everywhere!  Have you ever been in a large commerce building that is vacant?  It can be a bit eerie and creepy quiet.  This is the same feeling I would get when walking into a basement floor mechanical room and all the equipment would be shut down.