Call Us At: (888) 224-3437
Customer Reviews
Hello Guest | Log in!
Shopper Award US Flag
0

How to Return Merchandise

TruTech Tools will gladly receive any merchandise you would like to return, provided it meets the guidelines in our Return Policy. You can return merchandise by shipping it to our Distribution Center, or by bropping it off at our pickup counter.



For TruTech Tools Online Returns:

If you are shipping the product back to us, contact Customer Service first.

Returns for orders being shipped back require an RMA (Return Merchandise Authorization) Number. To obtain an RMA Number, contact Customer Service.



When you call, please provide the Customer Service Support Representative with:

  • Order Number
  • Name or Description of each product
  • Nature of the problem

After the Customer Support Representative has taken the necessary information, he or she will process it and provide you with an RMA Number. No returns will be accepted without an RMA Number.

After you have obtained your RMA Number, follow the appropriate steps to return the merchandise.



Return by Shipping

  1. Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. Returns may be subject to a restocking fee depending on the condition they are returned in.

  2. In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:
    • Order Number
    • Billing Name
    • Billing Address
  3. Ship your return to our Distribution Center. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.

  4. Address you package to:

  5. TruTech Tools, LTD
    RMA #(INSERT YOUR NUMBER HERE)*
    515 E Turkeyfoot Lake Rd.
    Suite I
    Akron, OH 44319

  6. Keep the shipping tracking number. This number will identify the receiving date of your package.

  7. Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.

*NOTE! Returns cannot be accepted without an RMA number. DO NOT write RMA number on product or product packaging.

Information
Browse by Category