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(9 am - 3 pm EST, Weekends)

Call: 1-888-224-3437
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Returning merchandise with a Return Merchandise Authorization (RMA) is a straightforward process designed to streamline and facilitate efficient returns.

To initiate a return yourself, navigate to your account page and find the order number that contains the item you would like to return. Select the item(s) you would like to return and then complete the fields as to the reason for the return. Submit for approval (please allow up to two business days for RMA approval and or further instructions). You may also call our customer service team to assist you in setting up the return.

To initiate a return by phone, please call our customer service team at 1-888-224-3437, Ext. 2 to request an RMA number. This unique identifier helps us track and process returns with precision. Once the RMA number is obtained, customers should carefully package the merchandise, ensuring it is in its original condition with all accessories and documentation included. Clearly affix the RMA number to the outside of the package and ship it to the provided return address. This systematic approach ensures that returns are processed promptly upon receipt, expediting refunds or replacements. By following these steps, we aim to make the return process as seamless as possible, prioritizing customer satisfaction and maintaining transparency throughout the transaction

• Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, packing slip.
• If the item(s) you ordered does not meet your expectations or you have ordered the wrong product, you will be responsible for the return shipping cost. Returns created because we mistakenly shipped you the wrong item or because the item is damaged or defective, qualify for free return shipping up to 30 days from date of shipment.
• To be eligible for a refund, products must be in a clean and resalable condition. All items should be in original packaging and must not have been used. A restocking fee may apply to returns that are not in original packaging, have been used, or are missing accessory or included items. 
• Some products have additional return conditions. Please review the Exclusions and Restrictions section below for product-specific eligibility requirements.
• If an item is defective or requires repair, contact TruTech Tools Customer Support before contacting the manufacturer. We will help determine the appropriate return, warranty, or repair process.
• If your item(s) require repairs please contact TruTech Tools Customer Support to verify the next steps to having your item(s) repaired.

TruTech Tools accepts returns on most products within 30 days. All returns require authorization and are inspected before refund approval. Certain products have additional eligibility conditions because activation, exposure, installation, or use may reduce their service life or prevent them from being resold as like-new.

• Personal gas and CO monitors are returnable only if unactivated.
• Individual replacement sensors are returnable only while the factory sensor package remains sealed.
• Calibration gas cylinders are returnable only if unopened and unused.
• RLS and other copper press fittings are returnable only if unused, unpressed, undamaged, uncontaminated, and suitable for resale. Opening the outer box or shipping bag alone does not make a fitting ineligible.
• Combustion analyzers and gas leak detectors follow our standard 30-day return policy. Opened or used instruments are inspected and may be subject to restocking, calibration, refurbishment, or replacement-part charges.
• Books, guides, manuals, digital downloads, and software are not returnable once opened, accessed, downloaded, or activated.

These restrictions apply to ordinary returns. Defective products, incorrect items, and products damaged during shipping are reviewed separately under our defect, warranty, and shipping-claim procedures. Issuing an RMA does not guarantee a refund. Final eligibility and applicable fees are determined after inspection.

Manufacturers warranties provide essential coverage for consumers, offering assurance and protection against defects or malfunctions in products. These warranties serve as a testament to the manufacturer's commitment to quality and customer satisfaction, reinforcing the trust between the consumer and the brand. It is imperative for consumers to carefully review and understand the terms and conditions of these warranties, as they vary across products and manufacturers. Please consult the user manual for your specific warranty. You can also call our customer service team if you have any questions on a specific warranty.

Be sure to properly package your return. Please keep your tracking number available in case of missing/lost packages as you would need to contact the shipping carrier you choose to file a claim for a missing/lost package. In no event will TruTech Tools be liable for incidental, consequential or other issues resulting from shipping.