If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 21 days of order receipt for a full product refund less return shipping. Before sending your item back, you must call our office at 1-888-224-3437 for your Return Material Authorization (RMA) Number. Videotapes, DVDs, audiotapes, computer software (once opened), forms, reports, custom orders and leased items are not returnable. Books are returnable within 7 days of receipt. Test chemicals, once opened are not returnable. Downloads are non-refundable.
Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip. If the returned merchandise does not meet these conditions, a restocking fee of up to 25% will be applied to your refund amount.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 21 days from the date of purchase, after that time please contact the manufacturer - consult us for help, if need be. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Combustion analyzer sensors, once opened, are not eligible for return.