TruTech Tools will gladly receive any merchandise you would like to return, provided it meets the guidelines below. You can return merchandise by shipping it to our Distribution Center, or by dropping it off at our pickup counter.
If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days of order receipt for a full product refund less return shipping. Before sending your item back, you must call our office at 1-888-224-3437 for your Return Material Authorization (RMA) Number. Videotapes, DVDs, audiotapes, computer software (once opened), forms, reports, custom orders and leased items are not returnable. Books are returnable within 7 days of receipt. Test chemicals, once opened are not returnable. Downloads are non-refundable.
Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip. If the returned merchandise does not meet these conditions, a restocking fee of up to 25% will be applied to your refund amount.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase, after that time please contact the manufacturer - consult us for help, if need be. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Combustion analyzer sensors and CO monitors, once opened, are not eligible for return.
Used products come with a 30 day warranty from TruTech Tools. This overrides any other warranty statement.
For TruTech Tools Online Returns:
If you are shipping the product back to us, contact Customer Service first.
Returns for orders being shipped back require an RMA (Return Merchandise Authorization) Number. To obtain an RMA Number, contact Customer Service.
When you call, please provide the Customer Service Support Representative with:
- Order Number
- Name or Description of each product
- Nature of the problem
After the Customer Support Representative has taken the necessary information, he or she will process it and provide you with an RMA Number. No returns will be accepted without an RMA Number.
After you have obtained your RMA Number, follow the appropriate steps to return the merchandise.
Return by Shipping
- Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. Returns may be subject to a restocking fee depending on the condition they are returned in.
- In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:
- Order Number
- Billing Name
- Billing Address
- Ship your return to our Distribution Center. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.
- Address you package to:
- Keep the shipping tracking number. This number will identify the receiving date of your package.
- Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.
TruTech Tools, LTD
RMA #(INSERT YOUR NUMBER HERE)*
3425 Gilchrist Rd.
Suite B
Mogadore, OH 44260
*NOTE! Returns cannot be accepted without an RMA number. DO NOT write RMA number on product or product packaging.
Combustion analyzer sensors and CO monitors, once opened, are not eligible for return.