Q: I do not see any Sensi Predict transducers? Does Sensi monitor pressure? I've looked at kit and only thermistors are listed for liq/suc. lines and I see in this video Field Piece units on service ports. I like the concept but without SH/SC data it's worthless in my book. I have read that there is a $49 annual monitoring fee. Is this a fee per monitored system? I see on the Emerson web site the Sensi product is described as "Sensi Predict uses 10 sensors to monitor and analyze 32 functions 24/7". When I read the description of the kit available on Tru-Tech it only comes with 5 sensors - Supply / Return air, Liq / Suc line thermistors, and a current sensor. What are the other 5 sensors? Even when including the optional condensate monitor, outdoor ambient and ODU current sensor this only accounts for 8 of 10 sensors.

Asked by: AC Guy - 5/13/2020
A: Hello,

The Sensi Predict kit is a monitoring device and it is not a diagnostic tool. Sensi Predict sends data to a cloud version of measureQuick which will give you very accurate and remote diagnostic capability. You can then infer some of the other diagnostic measurements needed. You will want to baseline the system before installing the Sensi Predict for the best results.
There are no monitors in this kit that measure refrigerant pressures in real time.

There is a $25 annual monitoring fee per monitored system.

Below is a list of the 10 sensors that are included in the Sensi Predict kit that TruTech Tools sells:
Supply Air
Return Air
Liquid Temp.
Suction Temp.
Indoor Control Lines
Outdoor Control Lines
Indoor Current
Indoor Voltage
Outdoor Current
Outdoor Voltage

Please email [email protected] with any further questions.

Thank you!
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Answer provided by: Billy Spohn (5/14/2020)

Q: What all is included in this kit? I looked under "Includes" and it only list the kit. If sensors and current relays are not included, what are there part numbers?

Asked by: Phil Gray - 1/28/2020
A: Hello,

We've now got everything that is included in the kit we sell in the Includes tab on this item.

Thank you!

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Answer provided by: Billy Spohn (1/29/2020)

Q: Do I have to own a HVAC business to buy, I am an HVAC professional. Also do you need a hub for this device to communicate to the internet?

Asked by: Michael Drury - 3/7/2020
A: Hello,

You do not have to be an owner of an HVAC business to buy a Sensi Predict Kit, however HVAC professionals must be a Sensi Predict Authorized Contractor. You can sign up easily at this link here: https://getstarted.sensipredictpro.com/

The Sensi Predict connects to the homeowner/building owners Wi-Fi signal. This takes up a very small amount of Wi-Fi bandwidth on a network. If there is no Wi-Fi available in the area the Sensi Predict is installed you cannot receive the data from the Sensi Predict.

Thanks!
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Answer provided by: Billy Spohn (3/9/2020)

Q: Do you have to use an Emerson thermostat with it, or will any stat work? Thanks

Asked by: David Daher - 3/27/2020
A: Hello,

Any thermostat will work with the Sensi Predict Kit. It is an independent monitoring tool.

Thanks!


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Answer provided by: Billy Spohn (3/30/2020)

Q: Will Sensi Predict work on inverter systems?

Asked by: Andy Holt - 4/1/2020
A: Hello,

There is a selection to choose “inverter” compressor for the outdoor which basically means the Sensi Predict won't trigger an alert at low capacity operation.
To TruTech's knowledge, there are only 2 inverter systems (Goodman & Bosch) that allow for “legacy” wiring with a dedicated Y Line going from the Indoor to Outdoor unit.
Generally most Inverter systems are Ductless, and High End Communicating Split Systems from Carrier, Lennox, Trane, etc. The Sensi Predict will not work on those Communicating systems.

Thanks!

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Answer provided by: Billy Spohn (4/7/2020)

Q: The instruction manuals show a condensate monitor. Can't find a part number, is it available?

Asked by: Michael Paddack - 10/3/2019
A: It's an interface for a condensate monitor, not an actual condensate monitor itself.
It can be purchased from Emerson directly.
https://sensi.emerson.com/en-us/shop/sensi/sensi-sku-rssn-601
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Answer provided by: Bill Spohn (12/26/2020)

Q: Is there a warranty on this product? What is the expected life span before replacement?

Asked by: Doug Christy - 1/30/2020
A: Hello,

Each Sensi Predict Kit comes with a 5 year warranty.

Based off of the warranty, the sensors for the Sensi Predict are expected to last at least 5 years.

Thanks!


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Answer provided by: Billy Spohn (3/9/2020)

Q: Can this system work on 3 phase systems? 230/460 volts system and 7.5 tons to 30 tons?

Asked by: Shivanan Ramesar - 4/28/2020
A: Hello,

This Sensi Predict Kit is strictly to be used on single phase, non communicating systems. It is primarily meant to be used on residential or light commercial applications.

Please give us a call at 1-888-224-3437 or chat with us live.

Thank you!


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Answer provided by: Billy Spohn (4/28/2020)

Q: Where can I buy optional accessories? What's the part numbers? I would like to have humidity sensor for SA & RA and DLT sensor as well. Are they in development?

Asked by: Roman Antonov - 9/10/2020
A: Hello,

TruTech will have the optional accessories available shortly, they will be the Condensate Monitor, and the Gateway and Sensi Predict Extender.

At this time the Supply Air and Return Air sensors will only measure temperature and there is no sensor included for the Discharge Line Temperature.

We are unsure if they are in development at this time.

Thanks!


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Answer provided by: Billy Spohn (9/11/2020)

Q: Hello, I have 3 Sensi Touch Screen Thermostats in my home, 1 on each level. But all connecting to a single, (1) (Combination HVAC Natural Gas Forced Air Furnace and AC Unit) with 3 Seperate Zones. Do I need to buy 3 Predicts, 1 for each Thermostat?!?!?! ...Or can 1 talk to all 3 Thermostats? Thank You for Your Help with this matter.

Asked by: Paul Hitchens - 9/27/2020
A: Hello,

The Sensi Predict monitoring system is a monitoring system for the health and efficiency of your HVAC system.

You should not need more than 1 Sensi Predict kit for a single system. The Sensi Predict does not control or change how your HVAC system works, it will only monitor certain parameters that can help diagnose issues and report those back to the HVAC technician that installed the Sensi Predict.

If you have any additional questions, please give us a call at 1-888-224-3437 or email us at [email protected]

Thank you!

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Answer provided by: Billy Spohn (9/30/2020)

Q: What are the AUX Inputs for? Can I add two temp sensors to the Predict AUX inputs to monitor hot water supply and return lines that are used to heat homes with Outdoor Wood Boilers?

Asked by: Richard - 12/10/2020
A: Hello,

The AUX ports are used for the Sensi Predict Condensate Monitor Accessory only. The Sensi Predict is not able to take a dry signal and associate it with anything else at the moment.

Thanks,
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Answer provided by: Billy Spohn (12/11/2020)

Q: Does the Sensi Predict work with 2 stage equipment

Asked by: cool dude - 2/5/2021
A: Sensi Predict smart HVAC works on most traditional heating and cooling units.
However, unfortunately geothermal and proprietary systems are not currently compatible with Sensi Predict smart HVAC.
Sensi Predict smart HVAC is compatible with most thermostats, even non-connected models.
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Answer provided by: Bill Spohn (5/26/2021)

Q: I’m interested in knowing exactly how this setup would work. With the Skilled Labor shortages industry wide we need all the help we can get. I’m a newer age tech with a real passion for what I do. I don’t really have a job title per say. However I am in the beginning stages of purchasing my job (owning the business) or at the very least owning a piece of the company. I am rebuilding the company and I’m very interested in integrating this with a maintenance program this fall. I’m just finishing up on going digital with the whole company. We are a really small company but with all of the changes I’ve done we are on track to start growing again. The company was on the respirator so to speak when I was brought on. They only had 1 hacker tech with 30 years experience, 1 trainee with 2 years taught by the hacker, and 1 installer with 1 year under his belt. I cut my own throat by getting rid of the hacker because he is just that a hacker. I’ve built the company up to 2 techs close to testing for journeyman licenses, and 2 installers. I have 15 years field experience and can’t be everywhere. I’m hoping your technology can give me some relief from the constant headache of being short handed.

Asked by: Stephen Lange - 5/3/2021
A: Thank you for sharing your story.
Please review resources at this link below to find out how this works.
https://climate.emerson.com/en-us/brands/sensi/sensi-predict-for-contractors

Bryan Orr at Kalos Services explains details in this video:
https://www.youtube.com/watch?v=th-BvO8Dr-Y

As does Jim Bergmann in this video:
https://www.youtube.com/watch?v=HL2rxOipCzw

and this one:
https://www.youtube.com/watch?v=8nZ5lZZVM18

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Answer provided by: Bill Spohn (5/26/2021)

Q: Does this sensor have a latching relay and reset current?

Asked by: Ryan Williams - 5/5/2021
A: This is not an active component/accessory. It is a measuring and diagnostics device.
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Answer provided by: Bill Spohn (5/26/2021)

Q: This question is about the current transformer (CT) clamp placement in the condenser. Most contactors in the condensing unit are 1.5 poles with a metal bar for L1. Does the CT clamp go on L1 or on L2 which is energized when cooling is called by the thermostat? In other condenser units with 2 poles contactor does it matter which L1 or L2 wire it's clamped to??

Asked by: Sandy R - 5/12/2021
A: The key element is to measure total current.
Technically, it doesn’t matter which line.
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Answer provided by: Bill Spohn (5/26/2021)

Q: Will this work on communicating systems? And with zoning systems?? Own hvac company in houston wants to try a sample to see if work before I start selling them?

Asked by: Gary kretzschmar - 5/24/2021
A: This will NOT work on communicating systems.
Rather it makes a traditional system act, in some ways, like a communicating system.
It monitors the air handler and compressor, it should work with Zoning.
You can purchase a sample here and try it out.
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Answer provided by: Bill Spohn (5/26/2021)

Q: How much is the monitoring fee when using the sensi predict?

Asked by: Frankelly veras - 7/16/2021
A: A monthly fee of $2.09 is charged to the HVAC company that installed the Sensi Predict.
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Answer provided by: Billy Spohn (7/16/2021)